Returns and Refunds

All our customers have the right of withdrawal exercisable without any penalty, to withdraw from the contract according to the provisions of art. 5 of the legislative decree of 22 May 1999, n. 185

This allows you to return the product, upon notification within 14 days of receiving it, and obtain its replacement with another product.

The only costs you will be asked to pay will be shipping costs.

(Legislative Decree no. 21/2014 implementing Directive 2011/83/EU)

Products can be returned or exchanged exclusively for manufacturing defects and/or malfunctions. It is therefore essential, once the product has been received and the package has been opened, to immediately check the integrity of the purchased goods. Any damage to the packaging is to be attributed to the relevant Courier; we remind you that upon delivery of the purchased goods it is good practice to check the integrity of the packaging before accepting the package.

IN CASE OF RETURN :
1. Return costs are the responsibility of the customer.

2.The product, packaging and contents of the box must be returned as new and intact.

3.The product must not have been used but only viewed.

WE DO NOT MAKE RETURNS, BUT ONLY EXCHANGES WITH OTHER GOODS PRESENT IN THE STORE.

In case of withdrawal, a letter must be enclosed inside the package specifying: name and surname, username (the one from which the purchase was made), telephone number, reason for the return and date of purchase.

THE ADDRESS TO SHIP TO IS THE FOLLOWING:

Jewelvesse

Via Parmenides 10

Latina Scalo (LT) 04100

Email: info@jewelvess.com

Phone: +39 3294550933

The packaging must be prepared in a way that is suitable for transport, with the same packaging received or alternatively with packaging of similar strength so that the package returns to the warehouse in perfect condition.

Returns of products shipped without packaging or without a protective layer will not be accepted.